General Terms and Conditions

This document will not be filed, it will only be concluded in electronic form,
it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. The webshop
in the case of questions related to its operation, order and delivery process a
we are at your disposal at the contact details provided.
The scope of these Terms and Conditions covers legal relationships on the Service Provider's website
Name of the service provider: Magyar Klímavédelmi Szakértői, Kereskedelmi és Szolgáltató Kft.
The registered office of the service provider is: 7630 Pécs, Hegedűs J. u. 8.
E-mail address:
Telephone number: +36 30/337-6770
Company registration number: 02-09-085520
Tax number: 28967529-2-02.
Account managing financial institution: CIB Bank Zrt.
Account number: 10701214-72402182-51100005
The name of the hosting provider used to provide the Service: Shopify.
Language of the contract: Hungarian
2.1. For matters not regulated in these Regulations, as well as for the interpretation of these Regulations, a
Hungarian law is the governing law, especially Act V of 2013 on the Civil Code
("Ptk.") and electronic commercial services related to the information society
CVIII of 2011 on certain issues of services (Elker. tv.) Act, as well as the consumer and the
45/2014 on the detailed rules of contracts between businesses. (II. 26.) Government decree
its relevant provisions. The mandatory provisions of the relevant legislation are a separate stipulation for the parties
are also applicable without.
2.2. These Regulations are effective 01.04.2021. is effective from and will remain in effect until revoked. The Service Provider
is entitled to unilaterally amend the Regulations. The amendments are made by the Service Provider upon their entry into force
published on the website 11 (eleven) days before. Users accept by using the website,
that for them, all regulations related to the use of the website automatically apply
2.3. User, if he accesses the website operated by the Service Provider or its content
read in any way - even if you are not a registered user of the website - in the Regulations
acknowledges the contents as binding for him. If the User does not accept the
conditions, you are not entitled to view the content of the website.
2.4. The service provider reserves all rights to the website, any part of it, and it
with regard to the contents appearing and the distribution of the website. It is forbidden to appear on the website
downloading, electronic storage, processing and sale of contents or any part thereof a
Without the written consent of the service provider.
3.1. Registration
All parts of the Webshop's content are available to any Buyer without registration, the purchase
is not tied to registration either.
3.2. Order
The customer can place an order for the products available in the Webshop in the following way:
1. Product selection
By filling out the customer form, the user can order the product, the delivery and invoicing
to provide information, no additional steps are required for the order.
The Service Provider notifies the Customer about the success of the order on the following interface and by email, where
the Customer's order number can also be found. Place the order on the product page
is done by clicking the button indicating the closing of the customer form, which is a payment for the Customer
creates an obligation.
2. Payment of the price of products
The prices shown in the Webshop are the prices valid at the time of the order, which in the Webshop
the Buyer will find next to the products. The prices are gross prices, including VAT, but they are
prices do not include shipping costs.
The service provider assumes no responsibility despite its care and/or due to system errors
for an incorrectly indicated price, or from the obviously incorrect, well-known price of the product
for a significantly different, unrealistic price (e.g. HUF 0 price). In such cases, the Service Provider is not obliged to deliver the product a
Supply at an incorrectly displayed price in the webshop. In the event of an incorrect price, the Service Provider, a
offer to purchase the product at the real price in the order confirmation or afterwards
possibility, with which information the Buyer can decide whether to order the product at a real price,
or cancel the order without any adverse legal consequences.
3.3. Correction of data entry errors
For the customer at any stage of the order and until the order is sent to the Service Provider
In the webshop, you have the opportunity to correct data entry errors at any time by modifying the form.
If the Buyer has finalized his order and discovers an error in the provided data, then a
you must initiate the cancellation or modification of your order as soon as possible. It's to blame
order cancellation by letter sent from the email address provided at the time of ordering/registration, or
the Customer can notify the Service Provider by phone call. After that, the order with the correct data
can be posted again.
3.4. Binding offer, confirmation
The Service Provider automatically processes the orders and confirms them in an e-mail notification
For the buyer, the acceptance of the order and the conclusion of the contract. The confirmation email
contains the data provided by the Buyer during the purchase or registration (invoicing and
delivery information), order identifier, order date, ordered products
listing, quantity, price of the product, shipping cost and the total amount to be paid, and a
Service provider contact details.
The confirmation e-mail is regarded as acceptance by the Service Provider of the offer made by the Customer, whereby
a valid contract is created between the Service Provider and the Customer.
The customer is exempt from the obligation to make an offer if he does not receive it from the Service Provider within 48 hours at the latest
the confirmation email for the sent order.
If the Customer has already sent his order to the Service Provider and notices an error in the confirmation e-mail
regarding the data included, you must notify the Service Provider within 1 day of unwanted orders
in order to avoid its fulfillment.
The order is considered a contract concluded electronically, for which the Civil Code
Act V of 2013 on electronic commercial services and information
CVIII of 2001 on certain issues of services related to society. in law
are governed by the terms and conditions. The contract is a detailed contract between the consumer and the business
falls under the scope of Government Decree 45/2014 (II.26.) on its rules, and takes into account the
the provisions of Directive 2011/83/EU of the European Parliament and the Council on consumer rights.
After the order has been received, some products may not be available
sufficient quantity to serve the Customer (we strive to always have the latest stock
let's work). In this case, an employee of the Service Provider by e-mail or specified by the Customer
informs the Buyer by phone number and informs about alternative solutions.
3.5. Payment methods
Personal collection: The customer can also purchase the product directly from the Service Provider, if
you apply for a personal consultation at a pre-arranged time on your order. For cash payment
it is possible only in Hungarian forints (HUF).
Payment by cash on delivery: The ordered product will be delivered by courier service. For the user a
the total amount of the order must be paid by the courier in cash for the ordered product(s)
upon receipt.
3.6. Account
The Service Provider sends the invoice to the Customer electronically to the specified email address.
3.7. Delivery
Product orders placed in the Webshop are delivered by a courier service.
The cost of delivery is included in the information available on the Website, the cost of delivery is a
also appears when summarizing purchases.
Shipping is free when you buy 2 books.
Packages are delivered on working days between 8 a.m. and 5 p.m.
If the Customer is not at the specified address at the time of delivery, the courier a
repeat delivery.
If the shipment is not accepted, it will be returned to the Service Provider. It may happen
that the delivery fails due to an unforeseen event, so it is advisable for the Buyer to provide it
telephone number or e-mail address so that the courier can notify the Buyer about the incoming shipment.
If the Buyer notices damage to the product or the packaging during receipt, the damage shall be reported to
in the presence of the person making the delivery, you must request the recording of a protocol or an existing protocol
expansion. If the packaging or the product is visibly damaged upon receipt, and the damage is
occurred before the receipt of the goods, the Service Provider ensures the return of the product free of charge. The
The Service Provider assumes no responsibility for damage detected after receipt. Retrospective, without minutes
The Service Provider does not accept complaints!
The service provider is not responsible for delays or failures due to incorrectly entered data
for shipping events.
4.1. Orders are processed during business hours. In order to process the order
it is also possible to place the order outside of the specified times, if it is during working hours
after it expires, it will be processed the day after that. Service provider customer service is everything
In this case, you will confirm electronically when you can fulfill your order.
4.2. General delivery deadline, 1-3 working days from the confirmation, for which the post office
undertakes a time guarantee.
4.3. Based on the sales contract, the Service Provider transfers the ownership of the book to the User
is obliged to pay the purchase price and receive the book.
4.4. Service provider without delay after the conclusion of the contract, but no later than thirty days
is obliged to make the book available to the customer (User). In the event of a delay by the service provider a
The user is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled
withdraw from the contract.
4.5. The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; obsession
b) the contract according to the agreement of the parties, or due to the recognizable purpose of the service a
it should have been completed at a specified completion time - and not at any other time.
4.6. If the Service Provider does not fulfill its obligations under the contract because in the contract
a specific product is not available, the User is obliged to inform the User of this immediately,
and to refund the amount paid by the User immediately.
5.1. Directive 2011/83/EU of the European Parliament and the Council, as well as the consumer and
45/2014 on the detailed rules of contracts between businesses. (II.26.) Government decree
according to the Consumer within 14 days of receiving the ordered product
you can withdraw from the contract without giving a reason, you can return the ordered product. This information sheet
in its absence, the Consumer is entitled to exercise his right of withdrawal until 1 year has passed.
5.2. The period open for exercising the right of withdrawal expires 14 days after the day on which
The consumer, or a third party indicated by him, other than the carrier, receives the product.
5.3. Consumer also in the period between the day of conclusion of the contract and the day of receipt of the product
you can exercise your right of withdrawal.
5.4. The cost of returning the product must be borne by the consumer, the company did not undertake it
bearing costs.
5.5. In the event of exercising the right of withdrawal, the Consumer shall be charged other than the cost of returning the product
costs are not borne by the Service Provider, however, the Service Provider may demand the material resulting from improper use
compensation for damage.
5.6. Service provider after the return of the product and/or the receipt of the cancellation statement as above
in accordance with the law, refunds the amount paid immediately, but no later than within 14 days
for the Consumer, including the delivery fee.
5.7. During the refund, the same payment method used during the original transaction
apply, unless the Consumer expressly consents to the use of another payment method
give; due to the application of this refund method, the Consumer will not be charged any additional costs.
5.8. The consumer is obliged to deliver the goods without undue delay, but upon withdrawal from the contract
under no circumstances more than 14 days from the date of sending the relevant notification to the Service Provider
nor return it later or deliver it to the Service Provider's address.
5.9. In the case of written withdrawal, the consumer is sufficient to send the withdrawal statement 14
within days.
5.10. The Service Provider may withhold the refund until the goods(s) have been returned, or
He did not provide consumer evidence that he returned them: of the two a
an earlier date must be taken into account.
5.11. If the Consumer wishes to exercise his right of withdrawal, the Service Provider may indicate this
at one of its contact details in writing (even using the attached data sheet) or by phone. Postal
in the event of a written notification on the road, the date of delivery will be taken into account, if by telephone
and signaling on the phone when signaling. Recommended in case of notification by post
the Service Provider accepts notification as a shipment or package. The ordered product by post,
or you can return it to the Consumer Service Provider using a courier service.
5.12. The consumer must pay particular attention to the intended use of the product, because the no
compensation for damages resulting from its intended use is the responsibility of the Consumer!
5.13. The consumer can also contact the Service Provider with other complaints as described in these Regulations
5.14. The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code
5.15. The service provider is not charged with providing the mandatory warranty required by law
5.16. The procedure for exercising the right of withdrawal:
5.16.1. If the Consumer wishes to exercise the right of withdrawal, he must indicate his intention to withdraw a
Indicate on the contact details of the service provider.
5.16.2. The consumer exercises his right of withdrawal within a deadline, as long as he receives the product
before the end of the 14th day, you send your cancellation statement. In case of cancellation in writing, that is enough
to send a statement of withdrawal within 14 days. In the event of notification by post, delivery to the post office
date, in the case of notification via email, the time of sending the email is taken into account.
5.16.3. In case of cancellation, the Consumer is obliged to send the ordered product to the Service Provider
without, but at the latest within 14 days from the date of notification of your withdrawal statement. THE
deadline is considered met if you send the product before the 14-day deadline (so
it does not have to arrive within 14 days). The customer bears the responsibility for exercising the right of withdrawal for the goods
costs incurred in connection with its return.
5.16.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs
which is a transport method other than the cheapest standard transport method offered by the Service Provider
results from your choice. The Consumer is the date of conclusion of the contract and the date of receipt of the product
also exercises his right of withdrawal in the period between
5.16.5. When buying and selling several products, if the individual products are delivered at different times
takes place, in the case of the last delivered product, or in the case of a product consisting of several lots or pieces
the customer can claim it within 14 days of receiving the last delivered item or piece
with right of withdrawal
6.1. Accessories warranty
6.1.1 Buyer in case of defective performance by the Service Provider (defective performance, especially if the Product
suffers from some quality or quantity defect) against the Service Provider
can assert a claim. In the case of a consumer contract, the Buyer is 2 years from the date of receipt
within the limitation period, you can assert your warranty claims for product defects that a
they already existed at the time of delivery of the product. Your accessories warranty rights beyond the two-year limitation period
Customer can no longer validate.
6.1.2. In the case of a contract concluded with a non-consumer, the right is 1 year from the date of receipt
you can assert your warranty claims within the limitation period.
6.1.3. The buyer can - at his choice - request repair or replacement, unless one of these is a
Fulfillment of the customer's chosen request is impossible, or the Service Provider has a different request
it would involve disproportionate additional costs compared to its performance. If the repair or replacement is not done by the Buyer
requested or could not request, you can request a proportional reduction of the compensation, or the error a
The Customer can repair it at the expense of the Service Provider, or have it repaired by someone else, or - as a last resort - the
can withdraw from the contract.
6.1.4. In the case of the products distributed in the Webshop, due to their nature, the exchange is the priority
institution can be used by the Service Provider.
6.1.5. There is no room for cancellation due to an insignificant error.
6.1.6. The Buyer can also transfer from the selected accessory warranty right to another one, at the cost of the transfer
however, he is obliged to wear it, unless it was justified or the Service Provider gave a reason for it.
6.1.7. The Buyer is obliged to correct the defect immediately after its discovery, but no later than the defect
notify the Service Provider within two months of its discovery.
6.1.8. The Buyer can assert his warranty claim for accessories directly against the Service Provider.
6.1.9. Your accessory warranty claim within six months from the completion of the contract
there are no other conditions for its validation beyond the notification of the error, if the Customer proves that the product is a
Purchased from a service provider (by presenting an invoice or a copy of the invoice). In such a case, the
The service provider is only released from the warranty if it overturns this presumption, i.e. it proves that
that the defect of the product occurred after delivery to the Buyer. If
The service provider is not obliged to prove that the cause of the error was caused by reasons attributable to the customer
Accepting a warranty claim made by the customer. Six months have passed since completion
however, the Buyer is obliged to prove that the defect recognized by the Buyer is already the performance
it was at the time.
6.1.10. If the Customer's warranty claim can be separated from the product - from the point of view of the indicated defect
part, the warranty claim does not apply to other parts of the product
6.2. Product warranty
6.2.1. In the event of a defect in the product (movable thing), the buyer who is considered a consumer - at his choice -
assert your product warranty claim. The product warranty differs to the extent that
accessories warranty, which in this case can be specifically against the manufacturer through the distributor
to act. As a product warranty claim, however, the Buyer can only repair the defective product, or
you can request a replacement. In the event of a product warranty claim, the fault of the product must be borne by the Buyer
to prove
6.2.2. A product is considered defective if it does not comply with the regulations in force at the time of placing on the market
quality requirements, or if it does not have the manufacturer's description
with properties.
6.2.3. Customer's product warranty claim within two days of the product being placed on the market by the manufacturer
can be enforced within a year. After this deadline, you will lose this right. The Buyer discovers the error
must notify the manufacturer of the defect without delay. Two months after the discovery of the error
an error reported within must be considered reported without delay. For damage resulting from the delay in communication a
consumer is responsible.
6.2.4. The buyer's product warranty claim with the manufacturer or distributor of the movable object
against (Service Provider). The manufacturer, distributor (Service Provider) is exempt only then
from your product warranty obligation if you can prove that:
− the product was not produced or marketed as part of its business activities, or
− according to the state of science and technology, the defect did not exist at the time of marketing
you are recognizable
− the defect of the product results from the application of legislation or mandatory official regulations.
6.2.5. It is sufficient for the manufacturer or distributor to prove a reason for the exemption.
7.1. Place, time and method of handling complaints
Customer's objections to the service or the Service Provider's activities in point 1
can be exercised through the indicated contact details.
The service provider will remedy the verbal complaint immediately, if he has the opportunity to do so. If the verbal complaint
it is not possible to remedy it immediately, due to the nature of the complaint, or if the Customer is a complaint
does not agree with its handling, the Service Provider records the complaint and sends a substantial response within 30 days.
The service provider shall respond to the complaint received in writing within 30 days. The measure
pursuant to this contract, replying to the electronic correspondence address or sending it by post
If the complaint is rejected, the Service Provider will inform the Customer of the reason for the rejection.
7.2. Other Remedies
If there is a possible legal dispute between the Service Provider and the Customer, it is conducted with the Service Provider
is not settled during negotiations, the Buyer is entitled to:
- To file a complaint with the consumer protection authority,
- To initiate the procedure of a conciliation body
Contact details of the Conciliation Boards:
Baranya County Conciliation Board Address: 7625 Pécs, Majorosy Imre u. 36. Mailing address: 7602
Pécs, Pf. 109. Telephone number: (72) 507-154
Fax number: (72) 507-152 President: Dr. József Bodnár E-mail address:;
Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Your telephone number: (76)
501-525, (76) 501-500
Fax number: (76) 501-538 President: Dr. Zsuzsanna Horváth E-mail address:;
Békés County Conciliation Board Address: 5600 Békéscsaba, Penza ltp. 5. Telephone number: (66) 324-976,
446-354, 451-775
Fax number: (66) 324-976 President: Dr. László Bagdi E-mail address:;
Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091, 501-870
Fax number: (46) 501-099 President: Dr. Tulipán Péter E-mail address:;
Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. Telephone number: (1) 488-2131
Fax number: (1) 488-2186 President: Dr. György Baranovszky E-mail address:;
Csongrád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: (62) 554-
250/118 ext
Fax number: (62) 426-149 President: Dr. Károly Horváth E-mail address:;
Fejér County Conciliation Board Address: Hosszúséta tér 4-6, 8000 Székesfehérvár. Telephone number: (22)
Fax number: (22) 510-312 President: Dr. József Vári Kovács E-mail address:;
Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218 President: László Horváth E-mail address:;
Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen, Petőfi tér 10. Phone number: (52) 500-
Fax number: (52) 500-720 President: Dr. Zsolt Hajnal E-mail address:;
Heves County Conciliation Board Address: 3300 Eger, Faiskola út 15. Mailing address: 3301 Eger, Pf.
440. Telephone number: (36) 416-660/105 ext
Fax number: (36) 323-615 President: Dr. Csaba Gordos E-mail address:;
Jász-Nagykun-Szolnok County Conciliation Board Address: 5000 Szolnok, Verseghy park 8.
Telephone number: (56) 510-610
Fax number: (56) 370-005 President: Dr. Lajkóné dr. Judit Vígh E-mail address:;
Komárom-Esztergom County Conciliation Board Address: 2800 Tatabánya, Fő tér 36. Phone number:
(34) 513-010
Fax number: (34) 316-259 President: Dr. György Rozsnyói E-mail address:;
Nógrád County Conciliation Board Address: 3100 Salgótarján, Alkotmány út 9/a Phone number: (32) 520-
Fax number: (32) 520-862 President: Dr. Erik Pongó E-mail address:;
Pest County Conciliation Board Address: 1055 Budapest Kossuth tér 6-8. His phone number is (1)-474-7921
Fax number: (1)-474-7921 President: dr. Károly Csanádi E-mail address:;
Somogy County Conciliation Board Address: Anna utca 6, 7400 Kaposvár Phone number: (82) 501-000
Fax number: (82) 501-046 President: Dr. Ferenc Novák E-mail address:
Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 420-180 President: Dr. Görömbeiné Katalin Balmaz E-mail address:
Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25. Telephone number: (74) 411-
Fax number: (74) 411-456 President: Dr. Ferenc Gáll E-mail address:
Vas County Conciliation Board Address: 9700 Szombathely, Honvéd tér 2. Phone number: (94) 312-356
Fax number: (94) 316-936 President: Dr. Zoltán Kövesdi E-mail address:
Veszprém County Conciliation Board Address: 8200 Veszprém, Budapest u. 3. Telephone number: (88) 429-
Fax number: (88) 412-150 President: Dr. Csaba Vasvári E-mail address:
Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petıfi utca 24. Telephone number: (92) 550-514
Fax number: (92) 550-525 President: Dr. Sándor Molnár E-mail address:;
- Online dispute resolution
In the case of a cross-border consumer dispute related to an online sales contract, it is the consumers
the following can settle their cross-border legal disputes related to online shopping electronically
via an electronic complaint submitted via an available online platform.
-Initiating legal proceedings.
8.1. Unilateral modification of the General Terms and Conditions
The Service Provider is entitled to preview these General Terms and Conditions on the Customers Website
in addition to information, can also be modified unilaterally. The amended provisions will enter into force
after the first use of the Website, they become effective against the Buyer, those a
shall be applied to cases initiated after the amendment.
The service provider also reserves the right to make any changes or corrections at any time
On the website, without prior warning. The Service Provider also reserves the right to make the Website
move it under another domain name.
The Website as a whole, its graphic elements, text and technical solutions, and elements of the Service
are protected by copyright or other intellectual property rights.
The Service Provider is available to its authorized users on the Website and via the Website
to all content displayed during the provision of services, any author's work, or
other intellectual works (including, among others, all graphics and other materials, the Website
the layout and editing of its interface, the used software and other solutions, implementation).
Saving the content of the Website, as well as certain parts, on a physical or other data medium, or
printing is permitted only with the prior written consent of the Service Provider.
The use of the Website or any provision of the General Terms and Conditions does not entitle the Buyer to a
for any use of any trade name or trademark on the website,
utilization. This is necessary for the display associated with the proper use of the Website
in addition to temporary reproduction and copying for private purposes, these intellectual works belong to the Service Provider
may not be used in any other form without your prior written permission, or
can be used.
The Service Provider is prohibited without a separate agreement or the use of the service for this purpose
by bypassing the interface and search engines provided by the Service Provider's database
modify, copy, place new data in it, or overwrite existing data.
Date of entry into force of these General Terms and Conditions: March 20, 2024.